Refund policy

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Non-returnable items
Due to the personalisation of our products, these types of items cannot be returned, however should we encounter issues with embroidering your keepsake such as poor imagery, we will reach out to you to arrange a refund.