How to Order

1. Place your order.
2. Email a clear, high-resolution photo of the handwriting you’d like embroidered to hello@letterstoyou.com.au
3. Include your order number in the subject line so we can match your design to your order.

** Custom/ Bespoke Orders **

We do offer custom/ bespoke orders for items which may be larger than the current size and frames, please reach out to us on email or instagram if you have any questions. Alternatively pricing may apply depending on the requirements.

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For the best embroidery results, we recommend handwriting with a ballpoint pen on plain white paper. Please avoid thick markers or Sharpies, as finer lines produce the most accurate embroidery. Short notes are most suitable as long letters would not be suitable for printing for this size.

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Premium Thread Colour & Canvas

Select your preferred thread colour and canvas choices from our curated collection. Each shade has been thoughtfully chosen to complement our premium cotton canvas, ensuring your handwritten keepsake is beautifully showcased.

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Frame Finish

Please Note: All frames are supplied with a matte, open-front finish, meaning glass or Perspex is not included.

If you prefer your keepsake to be framed behind glass or Perspex, simply add this upgrade to your cart when placing your order.

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Processing Time

As each keepsake is made to order with care, please allow 2–4 weeks for your order to be lovingly created before dispatch.

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Sharing Your Keepsake (Social Media)

From time to time, we may photograph or share your finished Letters to You piece as part of our social media, website or other content creation.

We understand that handwritten words can be deeply personal, so if you would prefer that your letter or keepsake is not photographed, shared or used in any of our content, simply let us know at hello@letterstoyou.com.au. We will always respect your wishes.